Return and Refund Policy
We are committed to complete customer satisfaction with our products. We will accept returns for regularly-priced items within 15 days of purchase provided that the product has not been opened, not been installed, has not been damaged in any way, and is in its complete and original packaging suitable for resale, packaging must be entirely complete and in new condition. A restocking fee of 20% will be charged for returned items that are not defective. We do not accept return of custom ordered products. Costs of any shipping or free shipping included in the initial order will be deducted from the refund.
To return a product, you must request a Return Merchandise Authorization number (RMA) prior to returning the product. Products without a valid RMA number will be refused from the shipper and returned to the sender at sender’s expense. An RMA may be requested by contacting customer service using our website at http://www.DigitalNameTag.com. Once we issue a RMA, we must receive the product within 10 days or no refunds will be given. Shipping costs for returned items are your responsibility.
When returning any item, please be sure to pack the product properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as what to do with the damaged product. We will hold your product for 30 days, after which the product will be destroyed.
We cannot provide a refund for any product not received as per the conditions listed above.
Damaged Goods
Any product that is received damaged must be reported within 24 hours of receipt. We cannot accept responsibility for any damages not reported within this timeframe. Upon receiving a product that is damaged, you must contact us for a Return Merchandise Authorization number before returning the product.
Cancelled Orders
You may cancel an order that has not been shipped unless it is a special order or customized product. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. If you cancel an order that has been shipped, terms and conditions for the Return & Refund Policy above will apply.
Privacy
We are committed to protecting the privacy of our customers and using customer information responsibly. Your e-mail address is used only when we are confirming your order or notifying you of additions, updates or news concerning our website. We do not make your e-mail address available to any other companies.